Frequently Asked Questions
View All FAQsWhat types of books are allowed?
Most paperback and softcover used books are accepted. Allowed titles vary by facility — search your facility for specific rules.
How do I find my facility's rules?
Use the Find Your Facility search to view accepted items, restrictions, and shipping guidelines for that location.
How long does shipping take?
Orders are inspected, cleared, and shipped directly to the facility, typically within 5–10 business days.
What is your return policy?
If a facility rejects an order that met its guidelines, contact our support team and we'll make it right.
Can I send hardcover books?
Many facilities only allow paperback/softcover for safety reasons. Check your facility's rules before ordering hardcovers.
How do I pay for an order?
Checkout is fast and secure. We accept all major cards, and your information is always protected.
Still Have Questions?
We're Here to Help
Our support team is happy to help families and facilities with anything you need.